Terms and Conditions

The following are this business’s terms and conditions, in accordance with industry standards prescribed by the Association of Mail & Business Centers. This business reserves the right to revise these terms and conditions without advance notice.

Copyrights and Permissions: Each client assumes full responsibility for permissions, copyrights, confidentiality, and legitimacy for anything printed, copied, scanned, laminated, packed, and/or shipped at this business.

Prohibited Items: Certain items are considered hazardous, illegal, prohibited, dangerous, or restricted, and this business does not knowingly handle or accept them. These include, but are not limited to, lithium batteries, perfume, alcoholic beverages, firearms, controlled substances, currency, tobacco products, cannabis products including CBD products, gambling devices, human remains, live animals, gasses, poisons, items under pressure, dry ice, combustible and corrosive materials, infectious and radioactive substances, explosives, drug paraphernalia, weapons, and any other items restricted or prohibited by carriers or governmental bodies. It is the client’s responsibility to declare any such items before attempting shipment. Any such items discovered will be confiscated and shipping will not be refunded. Any fines assessed by the carriers for such substances are the responsibility of the client. Any item tendered to this business may be opened at any time for inspection to ensure conformance with shipping requirements. This business reserves the right to refuse any shipment for any reason.

This Business Is an Independent Small Business: This business is not a Post Office; however, we work with the USPS closely. We are a FedEx Authorized ShipCenter® and a UPS Authorized Shipping Outlet, and as such, offers competitive rates that are independent of the carriers’ rates. This business does not physically transport and deliver shipments, but rather tenders them to the carrier that the client chooses. The client must abide by all regulations and policies dictated by the carrier.

Address, Delivery, and Tracking: The client warrants that the address on the label is complete and accurate. If the carrier is required to correct the address or deliver to another address, the client agrees to pay fees associated with this additional service. The carrier may deliver the shipment without a signature unless the client requests a delivery signature at the time of shipping and pays any applicable fee for such service. This business and the carrier are not liable for loss or damage occurring after delivery. The inclusion of a “tracking number” on your receipt for United States Postal Service products is not considered a true method of tracking for a shipment. For real tracking, please upgrade to a FedEx or UPS shipment.

Drop-Offs: This business accepts dropped-off items (prepaid or billed to another account) for FedEx, UPS, and the USPS as a free public courtesy and agrees to simply pass them off to the designated carriers. This business accepts no responsibility for these shipments or their contents. Clients dropping off shipments fully, without reservation or condition, agree to absolve and hold harmless and indemnify this business, its owners and employees, from all injuries and/or damages that result from handling, storing, and transporting dropped-off shipments and fully reimburse for any costs, fees, or expenses that may arise from such.

International Shipping: The client will be required to sign this waiver when shipping internationally with Arden Dispatch. “I acknowledge that all of the above information is correct and true. I understand that failure to disclose true contents and values of a package may result in package being confiscated and destroyed without refund. I as the shipper/exporter accept all responsibility for any legal issues arising and hold Arden Dispatch harmless from any legal fees or expenses arising from the shipment of this package. I understand that my package is subject to customs approval and in the event it is refused by customs, I may be responsible for additional fees to retrieve package or understand that it may be forfeifeted without compensation or refund. I have been advised that duties and taxes will be assessed by the importing country and that I am responsible for those taxes if the consignee refuses to pay. Arden Dispatch and the carrier have no way of determing these duties or taxes prior to package receiveing a customs release from the destination country. Failure to pay taxes will result in a forfefetied package with no refund of shipping fees and responsibility for taxes may still apply. I understand that Declared Value coverage does not cover packages that are forfeited due to a custom/tax due issue. Should for any reason duties, taxes or return to sender shipping fees are billed to Arden Dispatch's carrier shipping account as a result of this shipment , I understand that I am responsible for reimbursement of those fees to Arden Dispatch.”

PACKAGE INSURANCE:  

  • The policy protects your cargo while in transit against “all risks” of physical loss or damage.

  • Shipments are insured for the full value of the shipment.

  • Coverage includes exposures not generally covered by legal liability or shipment value protection, including perils such as Acts of God, terrorism, strikes, riots, and civil commotions.

  • Coverage includes transit by other carriers/subcontractors involved in the shipment, and provides protection from door to door, including return shipments.

  • Shipments are insured for damage or loss while the shipment sits in the store while waiting for carrier pick up.

  • You do not need to prove fault on the part of the carrier, nor do you need to file any claim against the carrier. This can save months of time as the claim is paid on submission of documentation, and not based on proof of fault.

  • Losses are paid quickly and efficiently.

Coverage Restrictions

Coverage terms are based on all risks of physical loss or damage to the goods, and specifically exclude loss or damage due to:

  • Loss or damage due to delay (lost earnings, loss of potential income, etc.)

  • Inherent vice (item that due to its construction or nature can’t be readily shipped without damage no matter how well it is packed

  • Insufficiency or unsuitability of packing or preparation

  • Radioactive contamination

  • Gradual deterioration (e.g. gradual wear and tear or a machine over time, rust, oxidation, discoloration, etc.)

  • Pre-existing damage

  • Interruption of business or consequential loss of any kind, such as loss of use or market for the good(s)

Excluded Commodities

THESE COMMODITIES WILL NOT BE INSURED UNDER ANY CIRCUMSTANCES

  • Live plants or animals (including reptiles, snakes, birds, insects, etc.)

  • Bullion, currency, money, securities, accounts, bills, deeds, evidence of debt, notes, stamps, gift/phone cards/tickets (such as movie, concert, athletic event, etc.), documents

  • Precious metals (gold, silver, etc. in forms of ingots, bullion, coins, etc.)

  • Human remains (including ashes)

  • Medical samples and/or biological products, diagnostic specimens, blood, blood products, plasma, embryos, human or animal specimens or tissues, urine, bodily fluids

  • Ammunition and/or explosives of any type

  • Counterfeit, illegal, or pirated goods or material

  • Alcoholic beverages

  • Dangerous goods/Firearms

  • Industrial diamonds, carbons, gems, gemstones

  • Tobacco product

  • Any item the carriage of which is excluded by any law, regulation or statute of any federal, state or local government to or through which the shipment may be carried.